Use Case: Third Party Service Delivery

One of the main obstacles to growing market share and expanding into adjacent markets is the time and money to develop and implement new services. While many service providers want a broader portfolio of services, there is growing evidence that enterprises want to use multiple companies for services as a way of maintaining supply chain negotiation leverage - what Gartner calls enterprise multi-sourcing.

In order to grow market share and capture a greater share of enterprise ICT spend, flexibility in service delivery is imperative. The Nexagent System enables a service provider to design, deploy and operate solutions that incorporate a broad number of service providers contributing toward delivering a comprehensive enterprise ICT solution.

Key Benefits:                                                                      show all | hide all
	Enhance product portfolio with service partners
	Through the capability to integrate and manage the ICT supply chain, use any external service provider as a component of the ICT solution without compromising solution performance or management
	Integrate services directly into the enterprise WAN
	Through a service delivery approach that directly integrates data centre services into NSP platforms, reach all your customers directly
	Monitor service performance end-to-end
	Through integrated solution monitoring, understand exactly how the data centre service performs across all links in the ICT supply chain
	Accelerate your business development initiatives
	Through a disciplined solution delivery process, integrate any provider into your service environment and maintain control of ICT solution management

The Nexagent System makes possible a disciplined process for enterprise ICT solutions from a centralised system, providing oversight of all projects. The provisioning of the solution is greatly accelerated through automated workflow. The Nexagent System monitors the end-to-end performance against solution design and SLA parameters, improving customer service and supply chain management. Solution performance and anomalies are reported into your OSS, maintaining a single screen for all service management.

All types of ICT services can be integrated directly into the enterprise WAN through the Nexagent System. Service providers with niche expertise can be incorporated into ICT solutions with no capital and little operational expenditure, creating better contract margins.

To learn more about how the Nexagent System can enable easy extensions to your product portfolio, please contact us today.